Returning a customer’s voicemail is usually innocent enough. Usually you don’t have enough information (sometimes not even a name, just a “Call me back at X”) and so you’re looking for more information before you can give an answer.
So that is why I called the customer back, as there was no info in the voicemail. The customer was a guy, the voice on the line a woman. So at first I thought maybe I’d hit a wrong number. So I asked for the customer by his first name. And guess what? Wrong move. The customer’s wife laid into me, calling me a home-wrecker among other unpleasantries. I tried interrupting once to let the wife know her mistake and it just got worse. I was actually highly amused, to be yelled at this time for nothing whatsoever to do with our work, so I staid on the line (Hell I’d have to call back eventually.) Finally, she demanded I explained myself. So I did. It was highly awkward when she realized that, no I wasn’t a home-wrecker but was calling about their family photos they ordered.
Recent Comments