Ah Canned Responses how I adore thee!
A good Tech Support agent that frequently communicates via email or a chat program will have what is called “Canned Repsonses” which are well written answers to frequently asked questions or comments.
I pride myself on making my canned responses as humanly and empathtic as I can. No one wants a response that sounds like a computer is talking to them. I get a kick when I use a canned response and the customer replies back “Oh thank you so much for taking the time to help me understand with such a personal response!”
At my company we frequently trade canned responses to help each other out. Its not uncommon to quickly IM someone and say “Do you have a canned response for X situation?”
Today was a very busy day and I heard a co-worker exclaim exsapertly “Do we have a canned response for when a person is an IDIOT?!”
I guess she was going to add on more such as “and they forgot to put the CD in their computer?” but she never got that far. The whole office burst out laughing and started shouting ideas on how to respond explaining to the customer they were just too stupid to help.
I’m sorry, I’m not a trained psychologist so I cannot analyize and figure out why you are too stupid to use our website. Please consult a doctor for a CAT or MRI scan to see if there any brainwaves functioning.
Posted in Office Humor, Support, humor
